Frequently Asked Questions


FAQ – Ebander and the Secret Store

Q1: What is Ebander and the Secret Store?

A magical online store offering fantasy-inspired books, ebooks, collectibles, and unique treasures designed to spark imagination.

Q2: Do you ship worldwide?

Yes! We ship to most countries around the world. Shipping costs and delivery times will be calculated at checkout based on your location.

Q3: How long will my order take to arrive?

Physical copies may take 2–4 weeks depending on your location. However, ebooks are delivered instantly after purchase.

Q4: What payment methods do you accept?

We accept all major credit cards, PayPal, Klarna, Afterpay, and other secure payment options at checkout.

Q5: Can I return or exchange an item?

Yes — we offer returns and exchanges within 30 days of delivery, as long as the item is in its original condition. Please check our Return Policy for details.

Q6: Are the books available in digital format?

Yes! In addition to physical editions, we also sell ebooks which are delivered instantly upon purchase.

Q7: How can I contact you if I have questions?

You can reach us anytime via our [Contact Page]. We’re happy to help with orders, inquiries, or magical curiosities.

Q8: Do you offer gift options?

Yes! Many of our items can be sent as gifts, and we’re working on adding exclusive gift wrapping options soon.

Return & Refund Policy – Ebander and the Secret Store

At Ebander and the Secret Store, we want every customer to feel confident and happy with their purchase. Below you’ll find our simple and transparent return policy:

Physical Items (Books, Collectibles, Merchandise)

  • Eligibility: You may return or exchange physical items within 30 days of delivery.

  • Condition: Items must be unused, in their original packaging, and in the same condition you received them.

  • Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

  • Refunds: Once your return is received and inspected, we’ll issue a refund to your original payment method within 5–10 business days.

Digital Products (Ebooks)

  • Instant Delivery: All ebooks are delivered instantly after purchase.

  • Non-Refundable: Due to the nature of digital products, ebooks are non-returnable and non-refundable. Please review your order carefully before checkout.

Damaged or Incorrect Items

  • If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue. We’ll send a replacement or issue a full refund at no cost to you.

Payment Refunds

  • Refunds will be issued to the original payment method (including credit cards, PayPal, Klarna, Afterpay, etc.).

  • Depending on your payment provider, it may take 5–14 business days for the refund to appear in your account.

Contact Us

For returns, exchanges, or refund questions, please reach out via our [Contact Page] — our team is always here to help.